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Thank you for choosing Print Zoo for your printing needs. We are committed to providing high-quality printing services, but we understand that there may be instances where you need to return or request a refund for your order. This Returns and Refund Policy outlines our procedures and guidelines to ensure a smooth process.
1. Returns Policy
1.1 Quality Issues:
If you receive an order with printing defects, damage, or any quality issues, please contact our customer support team within 3 days of receiving your order. We may request photographs or further information to assess the issue. Once verified, we will provide instructions for returning the product for correction or replacement.
1.2 Personalised Items:
Please note that we are unable to accept returns or issue refunds for personalised or custom-made items unless they are defective or damaged. In such cases, refer to section 1.1.
If you have not received your order within the estimated delivery time, please contact us immediately. We will investigate the issue and, if necessary, arrange for a reprint or issue a refund.
2. Refund Policy
2.1 Eligibility for Refund:
Refunds may be considered in the following circumstances:
a) Printing defects, damage, or quality issues with your order as described in section 1.1.
b) Non-receipt of the order as outlined in section 1.3.
2.2 Refund Process:
To request a refund, please contact our customer support team with your order details and a description of the issue. We will review your request and, if eligible, process your refund within [insert number] working days. The refund will be issued to the original payment method used for the order.
3. Cancellation Policy
Orders may be cancelled within 24 hours of placement. After this period, cancellations are subject to a cancellation fee of £15 or a percentage of the order value, depending on the progress of your order.
4. Contact Us
If you have any questions, concerns, or wish to initiate a return or refund request, please contact our customer support team at [insert contact details] or visit our website at www.printzoo.uk for further information.
5. Amendments to this Policy
Print Zoo reserves the right to amend this Returns and Refund Policy at any time without prior notice. Please review this policy periodically for any updates.
Your satisfaction is important to us, and we aim to provide you with the best possible printing experience. Thank you for choosing Print Zoo.