Everything you need to order with confidence.

Production time depends on the product, quantity, specification and artwork approval. Check the turnaround shown on the product page before ordering. Turnaround begins once usable artwork and any required approval have been received; delivery time is additional.

Contact the team before placing the order. Tell us the product, quantity, delivery postcode and the date it must arrive. We will confirm whether the available production and delivery service can meet it before you commit.

Usually, yes. Print Zoo can quote for many custom sizes, stocks, finishes and quantities that are not available through the standard online options. Send the complete specification through our contact page for a custom quotation.

Contact us immediately with your order number. Changes may be possible before artwork approval or production begins. Once a job is in production, cancellation or amendments may no longer be possible and additional costs can apply.

The product price updates from the options selected on the product page. Delivery and any applicable taxes are shown during checkout. Bespoke work, design services or fitting are quoted separately and agreed before that work begins.

A print-ready PDF is our preferred format. We can also review files from Adobe Illustrator, Photoshop and InDesign, plus high-resolution JPG artwork. Package linked images and fonts where relevant, or convert fonts to outlines before exporting the final PDF.

Bleed is artwork that extends beyond the finished cut edge so no unwanted white line appears after trimming. Most small-format products require 3mm bleed on every edge, but always use the product template or artwork instructions because some products differ.

For most small-format print, aim for 300dpi at the final printed size. Large-format graphics may use a different effective resolution because they are viewed from further away. Supplying a 72dpi image does not improve simply by changing the number—use the highest-quality original available.

CMYK is the standard colour space for full-colour print. RGB artwork is designed for screens and may shift when converted for production, particularly bright blues, greens and fluorescent-looking colours. Use the colour setup stated on the product artwork guide.

Visit the Free Print Templates page for the available PDF templates. Build your artwork on the correct size and pay attention to the bleed, trim and safe-area guides. Contact us if the format you need is not listed.

You can upload artwork on supported product pages. After ordering, use WeTransfer or MailBigFile and send the transfer to production@printzoo.uk. Always include your Print Zoo order number.

We can advise on obvious print-setup issues, but you remain responsible for spelling, content, dimensions and final approval. If you need help creating or rebuilding artwork, our Creative Zoo design service offers layout, recreation, design and wider creative support.

If you require a proof, ask before ordering so the available option, cost and timing can be confirmed. A digital proof helps check content, position and layout, but it is not an exact representation of printed colour, stock or finish.

Start with how the finished item will be used. Uncoated stocks feel natural and are easier to write on; silk offers a smooth, versatile finish; gloss gives images extra shine; and thicker stocks create more rigidity. Product pages list the available choices, and our team can help with unusual applications.

Not exactly. Screens emit RGB light, while print uses inks or toner on a physical material. Screen brightness, paper colour, finish and production method all affect appearance. For colour-critical work, discuss proofing and colour requirements with us before ordering.

Matt lamination creates a smooth, low-sheen finish with a more understated feel. Gloss lamination is shinier and can make colour and contrast appear stronger. Both add protection, but the best choice depends on the design, handling and desired look.

Booklet pages are imposed and folded from larger printed sheets, producing four finished pages at a time. That is why common booklet page counts run 8, 12, 16 and so on. Check whether the cover is included in the displayed count on the relevant product page.

Selected products are available with recycled or environmentally considered materials. Browse the Eco range and check each product description for the current stock and certification details, or ask us to recommend a suitable option for a custom project.

We deliver print across the UK. Available delivery options and charges are shown at checkout for your order and destination. If a project needs split delivery or has special access requirements, contact us for a custom quotation before ordering.

No. Production turnaround covers the time needed to manufacture the order after artwork approval. Transit begins after dispatch, so allow both production and delivery time when planning around an event or campaign date.

Fitting may be available for selected window graphics, wall coverings and signage projects and carries an additional charge. Contact the team before ordering to discuss the location, measurements, access and fitting requirements.

Contact us promptly with your order number, clear photographs of the item and packaging, and a description of the issue. Keep the goods and packaging while the matter is reviewed. You can also read our returns and refund policy.